Shopping FAQs
1 .1 Product Materials and Customization
Is Onime's wig made from human hair? How can I tell if a wig is made from human hair?
Our wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:
① Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
② Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you'll notice that it feels dry and less smooth.
Can you customize a wig for me?
We accept customized retail or wholesale orders. Please contact us if you have any needs:
①Email：official@onimehair.com
②Email：onimehair@gmail.com
1 .2 Color and Styling
Does the wig look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?
The pictures on our website are actual photos of the products. The wig's style might be slightly affected during shipping, but you can easily fix this with a simple touch-up upon receiving the product.
Can I dye the wig if I don't like its color?
Of course, we all use natural black wigs. You can make them your preferred color.
1 .3 Maintenance and Care
How should I care for my wig?
For wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed. Proper care is essential to extend the life of your wig. Follow these daily hair care tips:
- Saturate the wig with warm water.
- Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide toothbrush. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in a downward motion to prevent tangling)
- Hold the wig cap and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with a microfiber towel to minimize frizziness.
- Let the wig air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blowdry it. Apply leave-in conditioner or hair care oil if needed.
How can I maintain the pattern of a curly wig?
For wigs with body wave or loose wave texture, it is recommended to gently squeeze out excess water with a towel after washing the wig. Please use a roller to wrap the hair in its original curly pattern and let it air dry. You can restyle the wig using a curling iron based on your preference. For wigs with smaller curls like deep wave or jerry curl, you may use curl-defining products such as mousse or hair spray to maintain its curls.
2.1 Order Processing
Do I need to pay sales tax for my order?
Any applicable sales tax is automatically calculated at checkout based on your shipping address. You’ll see the amount clearly at checkout before you complete your purchase, and you won’t need to pay any additional sales tax when your order is delivered.
Why is sales tax charged on my order?
Sales tax is required by law in the United States and varies by state and locality. The tax ensures compliance with local tax regulations and is collected at checkout for your convenience.
Does this apply to all U.S. orders?
Yes, all orders shipped within the United States are subject to applicable sales tax depending on your state and local laws. Some states with no sales tax (e.g., Oregon) will not have any sales tax applied.
Why am I unable to place an order?
If you encounter any issue checking out your order, you can try using a different payment method. Also, please consider providing our customer care team with any error messages or notifications you receive during the payment process, such as screenshots or recordings. And kindly contact our customer service to get more help. Our representative will assist you in resolving this matter.
How do I use a discount code or gift card while placing an order?
① Add items to your shopping cart.
② On the right-hand side of the screen, enter your discount code or select from recommended codes. Click "APPLY" to apply the discount.
③ Click the 'Check Out' button to proceed with your order, and enter the gift card code on the right side.
2.2 Shipping Methods
How long does it take to receive my package after placing an order?
After you place your order, our warehouse requires 1 day for processing. If your shipping address is in the United States, the package will be delivered within 2-5 business days after it is shipped. For other countries, the delivery time is typically 3-5 business days.
Which shipping carriers do you use? Can I choose a specific carrier for shipping?
We currently work with multiple logistics companies and will select the best delivery channel for your package based on your shipping information and product inventory.
2.3 Issue Resolution
My package arrived damaged, and a wig is missing/damaged upon receipt. What should I do?
If your package is damaged upon receipt, please check if any products inside the package are missing or damaged. Please retain the outer packaging with the tracking number and all products you received, and contact our customer service and the logistics provider as soon as possible. Our staff will assist you to find a proper solution.
Why did I receive an email stating that the package I haven't received has been delivered?
We apologize for this inconvenience caused. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number, or contact our customer care team as soon as possible.
2.4 Quality and Maintenance
How does Onime Hair ensure the quality of their wigs?
At Luvme Hair, we put a lot of effort into designing and creating our products. We use high-quality human hair in our wigs and ensure that they are crafted with precision and care. Our wigs undergo strict quality control checks to ensure that they meet our high standards.
What are the maintenance tips for wigs?
Regular detangling with a suitable comb, washing with wig-friendly shampoo, and using a spray-on conditioner for moisture and shine are key. Avoid rubbing or wringing during washing, and allow the wig to air dry on a stand.
How does the texture of curly wigs react to different climate conditions?
Wigs with curly texture may react differently under various humidity levels. In humid conditions, the wig might retain more of its curly texture, while in dry climates, it might appear less curly. Understanding how your wig reacts can help in styling and maintaining it in different environments.
What precautions should be taken when sleeping with a wig?
To maintain the texture, it's advisable to braid or loosely tie the wig before sleeping. Using a silk or satin scarf or pillowcase can also help reduce friction, keeping the curls intact and minimizing tangling or frizz.
3. Company Information and Brand
"The Source of Every Woman's Confidence"
ONIME Hair aims to help all women showcase the most beautiful version of themselves while pursuing their dreams, empowering them with unparalleled strength and freedom.about us
4. Payment Methods
How can I pay using PayPal on Onime Hair?
You can pay with PayPal by being redirected to a secure PayPal payment page where you can confirm and complete your payment by logging in with your PayPal username and password. You also have the option to "Pay with Debit or Credit Card" without using a PayPal account.
What is PayPal Pay Later, and how can I use it to make payments?
PayPal Pay Later is an option you can choose when redirected to the secure PayPal payment page.
How can I use a credit or debit card to pay for my order on Onime Hair?
To pay with a Credit/Debit Card on ONIME HAIR, you can select from the available credit cards listed. It's important to note that ONIME HAIR does not collect your credit/debit card number or personal information during the payment process. For any transaction-related queries, you should contact your card-issuing bank.
5. Customer Service
How can customers contact Onime Hair for assistance?
Customers can reach Luvme Hair through live chat(recommended), email :official@onimehair.com for general inquiries, and WhatsApp (+8613434974943). Live chat is available from 8am-9pm (PST Time).